Privacy Policy

Effective Date: 01/01/2025

LTD Orava (“Company,” “we,” “our,” or “us”), with UK warehouse located 28 Heathfield, Milton Keynes, MK12 6HP and EU warehouse located at Talsu soseja 31 K-10, Jurmala, Latvia operates the eCommerce store Double Perspective – www.2persp.com (“Website”).

This Privacy Policy explains how we collect, use, and store your personal data when you visit or make a purchase from our Website.

1. Data Collection
We collect and process personal data to provide and improve our services. This includes:

  • Personal Information: Name, email address, phone number, billing and shipping addresses.

  • Order Information: Purchased products, payment details (processed securely by third-party payment providers), and transaction history.

  • Technical Data: IP address, browser type, device information, and website usage details.

  • Cookies & Tracking Technologies: We use cookies and similar technologies provided by Google and Meta to enhance user experience and analyze website traffic.

2. How We Use Your Data
We use your personal data for the following purposes:

  • Processing orders and delivering products.

  • Managing customer accounts and providing customer support.

  • Improving our Website, products, and services.

  • Sending promotional emails and offers (if you have given consent).

  • Preventing fraud and ensuring website security.

  • Complying with legal obligations.

3. Data Storage and Security
Your personal data is securely stored within the European Union. We implement technical and organizational measures to protect data against unauthorized access, loss, or alteration. Payment data is not stored on our servers but is securely processed by third-party payment providers.

4. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance website functionality and marketing efforts. These include:

  • Essential Cookies: Necessary for website operation.

  • Analytics Cookies: Provided by Google Analytics to track user behavior.

  • Marketing Cookies: Used by Google and Meta to deliver relevant advertisements.

You can manage or disable cookies in your browser settings.

5. Data Sharing
We do not sell or rent your personal data. However, we may share data with:

  • Service Providers: Third-party logistics, payment processors, and IT service providers.

  • Legal Authorities: When required by law or to protect our legal rights.

  • Marketing Partners: Google and Meta for personalized advertising (if consented).

6. Your Rights

Under the General Data Protection Regulation (GDPR) and UK GDPR, you have the right to:

  • Access your personal data.

  • Request correction or deletion of your data.

  • Withdraw consent for data processing (where applicable).

  • Object to data processing for marketing purposes.

  • Request data portability.

To exercise these rights, contact us at [email protected]

7. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our Website with an updated effective date.

8. Compliance with UK Data Protection Laws
As an EU-based company selling to customers in the UK, we comply with UK GDPR and the Data Protection Act 2018. If you have concerns about how we handle your data, you can contact the UK Information Commissioner’s Office (ICO) at www.ico.org.uk.